Quality of care must improve


A care home has been told the service it provides is not safe for its residents.

Potton House Care Home in Biggleswade, which provides care for people suffering with dementia, was visited by the Care Quality Commission in a surprise inspection in October and November last year.

And in its damning report the care home was given a red ‘inadequate’ rating for safety, and ‘needs improvement’ ratings in four other categories.

Inspectors found that there were insufficient staff to provide the care and support that residents needed, and that some people’s alarm bells were out of reach.

The report added: “One person was heard to be calling out for attention for quite a while without being responded to.”

It added that understaffing appeared to be a major problem, stating: “Throughout our inspection there was little visible staff presence. There was a delay in a care worker attending to an individual after they had used their call bell and we could hear that they were becoming distressed as their needs became more urgent.”

Inspectors added that the systems in place to protect people from harm or abuse were insufficient, and that privacy and dignity of residents was not always protected.

No formal action has been taken against the care home, but it must send the CQC a report of the action it is going to take to rectify the issues.