The Duchess flew in by helicopter and was welcomed by HM Lord Lieutenant for Bedfordshire, Lieutenant Colonel H C Hanbury along with directors of the firm. Potton Brownie Krista Tuchschere was amongst those to greet the Duchess on her arrival at the factory by presenting her with a posy of flowers. The Duchess then officially opened the building by unveiling a commemorative plaque.
Lorien, a cosmetics supplier for high street stores in Britain and Scandinavia, had moved to Sandy from Potton in June 1989 after building the new £6 million facility.
The Duchess took a tour of the high tech factory and design studios before having lunch. She also visited the laboratories where new products were tested. Staff – numbering 60 in the daytime and 40 on night shifts - were delighted when she took an extra half hour out to circulate and chat to them.