Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on the experiences of patients in Bedfordshire and how they really feel their GP reception teams are performing.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Bedfordshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Sandy Health Centre - Northcroft, Sandy
There were 365 survey forms sent out to patients at Sandy Health Centre in Northcroft, Sandy, and the response rate was 38%. 50% of patients said the reception team was ‘very helpful’, while 41% said they found the team ‘fairly helpful’. | Google Maps
10. West Street Surgery - Dunstable
There were 359 survey forms sent out to patients at West Street Surgery in Dunstable, and the response rate was 30%. 50% of patients said the reception team was ‘very helpful’, while 37% said they found the team ‘fairly helpful’. | Google Maps
11. Putnoe Medical Centre Partnership - Bedford
There were 389 survey forms sent out to patients at Putnoe Medical Centre Partnership in Bedford, and the response rate was 29%. 49% of patients said the reception team was ‘very helpful’, while 44% said they found the team ‘fairly helpful’. | Google Maps
12. Linden Road Surgery - Bedford
There were 530 survey forms sent out to patients at Linden Road Surgery in Bedford, and the response rate was 22%. 47% of patients said the reception team was ‘very helpful’, while 38% said they found the team ‘fairly helpful’. | Google Maps