On March 10, a food van collided with a three-storey building in Planets Way, with onlookers rushing to help the driver.
It is reported that residents were evacuated from the flats, while Bedfordshire Fire and Rescue Service, Bedfordshire Police, the East of England Ambulance Service and the East Anglian Air Ambulance attended the scene.
Two members of the public freed the driver from the van, while another onlooker also assisted before the emergency services arrived.
Eyewitness, Ivars Boss, said: "The driver was taken away in the ambulance, so the helicopter wasn't used.
"She crashed into the pillar of that building and damaged the structure. The residents were evacuated."
The incident happened at 12.35pm with the paramedics arriving around 1pm.
A Bedfordshire Fire and Rescue Service spokesman said: "BFRS were called on the afternoon of March 10 to an RTC incident involving a van that had collided with a three-storey block of flats.
"There was one female casualty who was not trapped in the vehicle, and who was self extricated prior to the fire services arrival.
"The fire service cordoned off the area and made the vehicle safe. A structural engineer and housing association representative were in attendance."
An East of England Ambulance Service spokesman said: "An ambulance, rapid response vehicle, ambulance officer, our hazardous area response team and the East Anglian Air Ambulance attended. Crews treated a female patient at the scene before transporting her to Lister Hospital for further assessment and care."